Cancellations and refunds
A reviewable, human-supported process.
How to ask about cancellation, withdrawal or a refund for a Skilara course purchase.
Pre-launch status
Online purchasing is not currently enabled. Final seller and legally reviewed cancellation information will be published before sales begin.
Requesting a review
Contact hello@skilara.eu with the purchaser email, course name and reason for the request. Do not send card details. Each request is reviewed against the purchase record, course-access history and applicable mandatory consumer law.
Digital course access
Checkout asks separately for acceptance of the purchase terms and a request for immediate digital access. The legal effect of starting digital access depends on the circumstances and applicable law; mandatory rights are not removed by this policy.
Service problems
If paid access is not delivered or the course is materially unavailable, contact us so access can be restored or another appropriate remedy considered.
Processing
Approved refunds are returned through the original payment method where practicable. Banks and payment providers may require additional time after Skilara submits the refund.
Document version: pre-launch.